Exchange/Refund Policy

Exchange Policy on Hair Styling Products, Hair Shampoo and Care, Grooming Accessories and Kits
Hervaux takes pride in giving the best online shopping experience to our customers. Be rest assured that all our products are thoroughly inspected before we send it out to you. Our team are extremely stringent during the inspection to ensure that the product is in its best quality and condition. However, should you feel that your product is faulty or incorrectly sent, please email us within 30 DAYS of purchase at support@hervaux.com.sg. Once we receive the returned goods, we will send out a new one to you immediately. This is on condition that you did not tamper with the contents or used any part of the contents. 

Refund Policy on Hair Styling Products, Hair Shampoo and Care, Grooming Accessories and Kits
We will try to do a 1 to 1 product exchange for manufacturing defects and wrong orders. If we are unable to resolve your issue or further assist you, we will process a refund within 7 days of us receiving the returned goods to our address. Refunds will be processed as promptly as possible and payment made by the same method that you used for the original purchase. All refunds are made at the discretion of Hervaux.