How long does it takes for my order to be confirmed and item sent out to me?
Your order may take up to 24 hours to be processed. Once we have received your payment, your order status will be changed from pending to completed and your item will be sent out immediately. Typically if there are no issue with the payments, your orders will be sent out within 2 hours.
Delivery Options and Commonly Asked Questions
Delivery Options For Local Customers
Singpost Express with Tracking ($2.50, Free if spend above $100) - Takes 2 to 3 working days.
Delivery Options For International Customers
Singpost International Delivery with Tracking ($10.00, Free if spend above $200) - Takes 5 to 18 working days depending on your location.
*Tracking information after despatch from Singapore is subjected to the destination post's availability.
What happens if I am not at home when delivery comes
Not to worry, Singpost delivery staff will issue a receipt and put it at your door. You may proceed to collect your item at your nearest Singpost branch with the reciept. The item will be delivered back to hervaux.com.sg if it is not collected at Singpost within 10 working days. We will deliver to you again once we receive it.