FAQ

How long does it takes for my order to be confirmed and item sent out to me?

Your order may take up to 24 hours to be processed. Once we have received your payment, your order status will be changed from pending to completed and your item will be sent out immediately.  Typically if there are no issue with the payments, your orders will be sent out within 2 hours.

Delivery Options and Commonly Asked Questions

Delivery Options For Local Customers

Singpost Express with Tracking ($2.50, Free if spend above $100) - Takes 2 to 3 working days.

 

Delivery Options For International Customers

Singpost International Delivery with Tracking ($10.00, Free if spend above $200) - Takes 5 to 18 working days depending on your location.

*Tracking information after despatch from Singapore is subjected to the destination post's availability.

 

What happens if I am not at home when delivery comes

Not to worry, Singpost delivery staff will issue a receipt and put it at your door. You may proceed to collect your item at your nearest Singpost branch with the reciept. The item will be delivered back to hervaux.com.sg if it is not collected at Singpost within 10 working days. We will deliver to you again once we receive it.

Exchange/Refund Policy

Exchange Policy
Hervaux takes pride in giving the best online shopping experience to our customers. Be rest assured that all our products are thoroughly inspected before we send it out to you. Our team are extremely stringent during the inspection to ensure that the product is in its best quality and condition. However, should you feel that your product is faulty or incorrectly sent, please email us within 30 DAYS of purchase at support@hervaux.com.sg. Once we receive the returned goods, we will send out a new one to you immediately. This is on condition that you did not tamper with the contents or used any part of the contents. 

Refund Policy
We will try to do a 1 to 1 product exchange for manufacturing defects and wrong orders. If we are unable to resolve your issue or further assist you, we will process a refund within 7 days of us receiving the returned goods to our address. Refunds will be processed as promptly as possible and payment made by the same method that you used for the original purchase. All refunds are made at the discretion of Hervaux.